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Governance

Govern your IT investments through proactive services providing continuous insight and optimization.

A Visolit customer team may consist of a different set of roles 

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Full control, continuous improvements and innovation of your IT

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Proactive Customer team with dedicated resources

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Advisory assessing new technology and services

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Key Account Manager



The basis of the Customer team is the Key Account Manager who is passionate about high customer satisfaction and continually advise on development of the solution to improve business value.

The Key Account Manager own the overall customer relationship and is responsible for establishing a relationship based on trust, driving continued improvements, and ensuring strategic value of services.

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Cloud Architect



The Cloud Architect drives new initiatives in close collaboration with the customer and is responsible for the end-to-end customer cloud deployment experience. The role will own the technical customer engagement, including architectural design sessions, specific implementation projects and/or proofs of concepts.

 



 



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Technical Account Manager


Technical Account Manager is the primary technical point of contact for the customer, and responsible for providing service according to agreed SLA.

The role is responsible for staying updated on the solution and to work proactively with the customer to advise on continuous improvements, such as improving end-user satisfaction.



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Named Account Service Desk 


Named Account Service Desk ensures dedicated access to Service Desk personnel with specific Customer Knowledge.

 

 

 

 

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Service Manager


A Service Manager manages and follows up on the service agreements, and continuously improving the quality of the IT services for the customer. This is done through ongoing monitoring, reporting and evaluation, as well as proactively improving service within agreed cost limits.

 

Explore more

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Datacenter Services
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Cloud Consulting & Advisory
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Cloud Management
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End-user Services
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Operational Services
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Network Services

Trusted by leading organisations

  • "Customer Service is essential to us, as we are a global operatør with activity 24/7. We depend on a professional and knowledgeable customer service which is always available." Martin Hjelle, Head of Technology and Digital Strategy in Western Bulk.
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  • "Together with Visolit, we are strengthening the capacity in our networks and the quality of our own data, as well as increasing the security". Karen Ristebråten, Head of IT and digital development at Hunton.
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  • "Strong relations and working closely as partners, has been essential for the success of the gPower Project." Svend Magnus Pettersen manages the Subsurface operations in Ross Offshore
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Find out how we can help you optimise your infrastructure so you can continue to grow, prosper, and build up your competitive edge.