Key Account Manager
The basis of the Customer team is the Key Account Manager who is passionate about high customer satisfaction and continually advise on development of the solution to improve business value.
The Key Account Manager own the overall customer relationship and is responsible for establishing a relationship based on trust, driving continued improvements, and ensuring strategic value of services.
The Cloud Architect drives new initiatives in close collaboration with the customer and is responsible for the end-to-end customer cloud deployment experience. The role will own the technical customer engagement, including architectural design sessions, specific implementation projects and/or proofs of concepts.
Technical Account Manager
Technical Account Manager is the primary technical point of contact for the customer, and responsible for providing service according to agreed SLA.
The role is responsible for staying updated on the solution and to work proactively with the customer to advise on continuous improvements, such as improving end-user satisfaction.
Named Account Service Desk
Named Account Service Desk ensures dedicated access to Service Desk personnel with specific Customer Knowledge.
A Service Manager manages and follows up on the service agreements, and continuously improving the quality of the IT services for the customer. This is done through ongoing monitoring, reporting and evaluation, as well as proactively improving service within agreed cost limits.